EdApp by SafetyCulture
Free Course

Call Center Customer Service

By EdApp
5 Lessons
4.6(318)
Deploy to team
Call Center Customer Service Lessons

The full course includes

  1. Preparing for Your Calls
  2. Voice, Tone & Etiquette
  3. Parts of a Call
  4. Holds & Transfers
  5. Helping Difficult Customers

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.


Mobile first training
Gamified experience
Editable content
Course overview

This course provides the perfect call center training program outline to individuals who are required to utilise telephone processes in their job. Various skills and techniques are taught and consolidated through 5 useful modules in the Call Center Customer Service course. The course will teach learners how to prepare for the call, phone etiquette, parts of a call, handling difficult customers, and more areas essential to call center customer service success. If you want to learn more about how to ace your call process, jump into this 5-part call center training course!

What you will learn
  • Holds & Transfers
  • Parts of a Call
  • Preparing for Your Calls
  • Call Center Customer Service Etiquette
  • Helping Difficult Customers
The full course includes
  1. Preparing for Your Calls
  2. Voice, Tone & Etiquette
  3. Parts of a Call
  4. Holds & Transfers
  5. Helping Difficult Customers

Course Rating

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