EdApp by SafetyCulture

About this course

Learning from accidents is an essential part of a successful Health and Safety Management system. This course aims to help learners be more effective in their investigations and derive meaningful actions that will prevent future accidents.

Accident Investigation Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Who Wants to Know About Accidents and Incidents?
  2. What can make an accident investigation ineffective?
  3. First Things First
  4. Obtaining Statements
  5. Understanding the Causes of Accidents & Incidents
  6. Corrective Actions – Getting them Right
  7. Refresher Lesson - Apply Your Learning
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Accident Investigation course excerpts

Who Wants to Know About Accidents and Incidents?

This lesson covers the information you need to know on why accidents and incidents must be investigated and the parties who wants to know when these unfortunate events happen.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation Let's Explore Accidents and Incidents

Aside from the Safety Regulation Authority, media, and our organisation's management, who would be interested in accidents? Select all that apply

Accident Investigation & Claims for Compensation​

Accident Investigation & Claims Missing, inaccurate, misleading or even fraudulent information may mean:​ Claims are paid when they shouldn’t be​ Claims are disputed when they shouldn’t be​

Accident Investigation & Claims Getting an accurate factual record of what happened, is the most important part of ensuring claims are paid correctly.​

Accident Investigation & Claims Privilege is a fundamental legal right that allows individuals and corporate entities to resist disclosure of confidential and sensitive material. There are strict rules on when privilege applies and it can be lost by circulating privileged material without adequate safeguards. Procedures To ensure Privilege can be maintained when required it is essential that all relevant parties are aware of what they must and must not do. Speak to your H&S or legal team to make sure you know what you need to do.

Exercise Meet Jim, our security guard. Read the example scenario in the next slide and answer the following questions.

*Scenario: * Jim sustained a twisted knee when he stumbled and fell whilst doing his daily patrol at a customer’s premises.

What can make an accident investigation ineffective?

This lesson covers things that an investigator must consider or avoid in order for an incident investigation to be as efficient as possible.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation What can make an accident investigation ineffective?

Tick box recording only with no supporting detail​.

Documents with no/wrong dates​

Missing or spurious evidence can cloud the picture of what really happened and why

First Things First

Learn about the important things to do right away after witnessing or being involved in a workplace accident. as well as the information that you need to remember to include for an effective investigation.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation First Things First

If an accident occurs, deal with the emergency and ensure you can investigate the accident thoroughly.

What information and evidence do you need to gather during accidents? Select all that apply

Obtaining Statements

Learn the do's and don'ts and the best practices you can use when gathering statements from witnesses or related parties during an incident investigation.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation Getting Statements

The facts collected from a given statement can decide whether an investigation arrives at the correct outcome, and whether future incidents can be prevented.

Understanding the Causes of Accidents & Incidents

Learn about accident causation, the different stages of evaluating accidents, and deeper investigation to identify an incident's root cause.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation Understanding the Causes of Accidents and Incidents

The Facts Identify and use facts to make sense of why the accident happened. Don't rely on opinion or conjecture.

Immediate Causes Identifying the facts that directly surround an event should lead you to the immediate causes of the incident.

Underlying or Root Causes After identifying the immediate causes of the incident, the next step is to investigate the wider circumstances that may have contributed to the unsafe conditions or actions.

The Whys Technique We can use the 'Whys Technique' to determine the underlying root cause of the incident and determine the corrective actions.

Remember Jim, our security guard who sustained an injury while doing his daily rounds patrolling the grounds of a customer's office premises. He sustained a twisted knee when he stumbled and fell.

Which of these is a potential root cause of an incident? Select all that apply.

Corrective Actions – Getting them Right

This lesson covers corrective actions -- meaningful recommendations or actions that will help avoid incidents from happening in the future after finding out its root cause.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation Corrective Actions - Getting Them Right

After obtaining statements and identifying the causes of an incident, it's important to recommend corrective actions to prevent future recurrences.

**Provide meaningful and practical recommendations which can be implemented. **

“Woolly” recommendations such as "employee told to take care" show that the investigation may not have lead to the root causes of the problem.

** Corrective Actions** Here are some things to consider in order to make meaningful recommendations...

What risk control measures were missing, inadequate, or unused? What ACTION will ensure that measures are present, used, and effective in the future?

What additional risk control measures are needed to address the immediate and/or root causes? Identify the ACTION needed to implement them. Identify HOW to communicate changes and WHO needs to know.

What is the timeline for implementation? Ensure that all action items are assigned task owners and deadlines.

Is a higher level investigation needed? Higher level investigations are typically required if you need to contact senior managers to address root causes and implement risk control.

Remember Jim, our security guard who sustained an injury while doing his daily rounds patrolling the grounds of a customer's office premises.

Root Cause He had taken a short cut because the patrol route plan had become out of date when the office extension was added and was not updated to include a new safe route.

Corrective Action: Review and update patrol route plans. Ensure there is a process in place where patrol route plans are reviewed when premises layout changes are made.

Root Cause He did not see the pebble because the lights were not working and had not been repaired by the office owner.

Corrective Action: Enquire with office owner about timescales for repair of lights. Remind employees to use torch in poor lighting areas until repairs made.

Root Cause He did not see the pebble because he was on his phone checking football scores.

Corrective Action: Re-Train employees on correct patrol routes and correct safety conduct whilst on patrol.

Refresher Lesson - Apply Your Learning

A refresher lesson – Accident Investigation course to test your knowledge in investigating accidents and incidents in the workplace.

Accident Investigation Course - Lesson Excerpt

Accident and Incident Investigation Apply your Learning

Scenario: Jim, a security guard was assigned to a client's warehouse. They have high shelves where materials for furniture production are stacked.

During one of his daily rounds in the warehouse, a shelf suddenly collapsed causing boxes to fall on Jim's head, knocking him unconscious.

During the incident, there were 2 other guards on duty -- Trevor and Jack. After hearing a loud sound within the warehouse, they rushed towards Jim to help and immediately called an ambulance.

Aside from a broken shoulder bone, Jim had to rest in a hospital and was advised by the doctor to rest for at least 3 weeks to recover.

Using the details from the example scenario and the methods you learned from this course, answer the following exercises after this slide.

Who needs to know about what happened to Jim? Select the two answers

Identify the corrective actions that can be recommended to Jim or the client after the incident. Select all that apply.

Course media gallery

Accident Investigation

Aviva

Aviva is one of the largest UK insurance brands and a leading savings and retirement business with more than 320 years of heritage. Aviva Risk Management Solutions helps you to look at risks that arise in your place of work and put into action customised measures to control them.

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