EdApp by SafetyCulture

10 Free Conflict Resolution Online Courses with Certificates

We’ve come up with a list of free conflict resolution online courses that can help you mutually smooth out any workplace problems and disagreements. These courses discuss topics such as managing difficult conversations, emotional intelligence, active listening, and problem-solving.

EdApp Free Conflict Resolution Online Courses with Certificates
Last published: 25th August 2023
EdApp Free Conflict Resolution Online Course - Managing Difficult Conversations

1. Managing Difficult Conversations by EdApp 

Everyone in the organization – especially your leaders – has to have difficult conversations with their co worker, partners, customers, and leaders. It’s important that your learners know how to navigate them smoothly to resolve any conflict or avoid one in the first place. EdApp’s Managing Difficult Conversations tells your learners how effective communication can do that.

This free conflict resolution online course teaches your teams the critical information and resources they need to cope with difficult conversations. During conflicts, everyone's voice should be heard. This corporate training program trains them on how to actively listen to the people they're talking to and make sure everyone is heard. It addresses topics such as prioritizing difficult conversations, addressing and confronting uncomfortable conversations, giving constructive feedback, and sincerely apologizing. It also teaches them how to identify common mistakes during conflict resolution talks.

The course is available for free in EdApp’s course library. Get your team started on this training course by clicking “Deploy to my team” and it’ll pop right into their EdApp accounts. You can also get immediately notified once they’ve completed this course, thanks to EdApp’s great Notifications feature.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Handling difficult conversations
  • Giving negative feedback
  • Delivering authentic apologies
  • The value in difficult conversations

Created By EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Handling Objections with Emotional Intelligence

2. Handling Objections with Emotional Intelligence by EdApp

While most people prefer to have cognitive intelligence, the ability to control and understand one's emotions is a vital talent to have. It helps with interacting with others and can influence how conflict resolution goes. This is especially crucial for teams to have since most conflicts happen on a team-level basis.

This free conflict resolution online course will teach your learners how emotional intelligence helps in resolving collective problems and disagreements, both professionally and courteously. It shows how paying attention to another's body language and carefully listening can help them have better discussions. Learners will also discover a lesson specifically on conflict resolution and constructive criticism with the proper emotional approach.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Active listening
  • Body language
  • Resolving conflicts
  • Taking feedback 

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Dealing with Difficult Customers

3. Dealing with Difficult Customers by EdApp

It can be easy to get into conflict with customers, especially when they’re being difficult. But luckily with EdApp’s Dealing with Difficult Customers, your team won’t have to stress about creating awkward situations anymore.

This free conflict resolution training course was built to equip your teams with better customer service and problem-solving skills. This customer service course discusses the different sorts of challenging clients and the best strategies for fulfilling their needs and resolving their issues.

It also teaches your teams how to cope with challenging circumstances and how to respond to customer complaints, handle incorrect food orders, and deal with inebriated people. While these situations are specific to the hospitality industry, they can use the things they learn in these lessons and apply them to their own role. Once your learners have better problem-solving skills, they can easily deliver outstanding customer service, have better conflict resolution, and meet the demands of a wide range of clients.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Types of difficult customers
  • Responding to guest complaints
  • Handling the wrong food order
  • Dealing with intoxicated customers

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Handling Irate Customers (Call Center)

4. Handling Irate Customers (Call Center) by EdApp

EdApp’s Handling Irate Customers (Call Center) teaches your teams how to manage their customer calls and resolve any issues. This free conflict resolution online course is perfect for your support teams who may be having a tough time handling tough clients. It discusses how to listen to irate customers which can instead help them learn more about the organization and even themselves. 

This course also gives call resolution tips and techniques for your team to try out on their next tough call. At the end of the course, they’ll get to try some mock call conversations and sharpen their communication skills so they’ll know how to better apply these techniques in their day-to-day support interactions.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Dealing with difficult customers
  • Call resolutions
  • Mock call conversations

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Problem Solver

5. Problem Solver by EdApp

At the heart of every conflict resolution is each party’s wish to solve common problems together. EdApp’s Problem Solver teaches them how to do just that. 

This free conflict resolution online course offers your team creative solutions to disputes using an organized, rational, and data-driven approach. This conflict management training program begins with an explanation of the importance of problem-solving and creativity and not being limited by functional fixedness. It also delves into several concepts and forms of teamwork and creative problem-solving strategies to prepare your teams for any obstacles that can happen during talks. Lastly, this conflict resolution training also discusses how to solve the problem by determining the root cause to prevent using band-aid solutions.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Creative problem solving
  • Principles of problem-solving
  • Types of problem-solving
  • Types of decision making

Created by EdApp

Explore the course

Explore our library including free conflict resolution online courses with certificates.

EdApp Free Conflict Resolution Online Course - Emotional Intelligence at Work (for Manufacturing)

6. Emotional Intelligence at Work (for Manufacturing)

Emotional intelligence is a skill your learners need to develop strong relationships and avoid interpersonal conflict. EdApp's Emotional Intelligence at Work (for Manufacturing) deep dives into the main principles of emotional intelligence, its relationship to empathy and patience, and how it creates stronger leadership and management at work. It’ll also take your team through the key components of this important soft skill and how they can develop and apply them in specific scenarios to avoid confirmation-bias and improve their self-awareness, active listening, and conflict resolution techniques.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Overview of emotional intelligence
  • Personal domain of emotional intelligence
  • Social domain of emotional intelligence

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Improving Your First Call Resolution (FCR)

7. Improving Your First Call Resolution (FCR) by EdApp

One of the most important metrics in the customer support industry is the first call resolution. If your support teams can solve your customer’s problems at the first point of contact, they’ll be able to develop better relationships with them and have a better experience with your organization. EdApp’s Improving Your First Call Resolution takes them through achieving that goal. 

This free conflict resolution online course discusses what a first-call resolution (FCR) looks like and why it’s important. It then gives your team an idea of how to calculate if a problem really was resolved and how good the customer experience was during the call. Lastly, it gives  some tips for how they can improve and optimize their calls so any customer conflicts are resolved at the first call.

Cost: Free

Certification: Yes (for completion)

Scope:

  • First call resolution overview
  • How to calculate FCR
  • How to improve FCR

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course  - Active Listening

8. Active Listening by EdApp

Active listening is the key to conflict resolution and is an important part of the problem solving process. By having this skill, your teams will better understand each other during mediation and work more productively towards resolving their issues and dealing with conflict. 

This conflict resolution online course teaches your team the fundamentals of active listening, which is ideal if they lack a basic understanding of this skill. It includes a summary of the major listening practices that can help them improve their communication and relationship with each other. The second half of this course focuses on poor listening habits that must be avoided at all costs. Listening to what isn't being stated and conversing with a lack of direct eye contact are examples of these bad habits. It also delves into the challenges of active listening and offers suggestions for overcoming them when managing conflict.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Core principles of active listening
  • Active listening strategies
  • Bad listening practices
  • Barriers to active listening

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Negotiation Fundamentals

9. Negotiation Fundamentals by EdApp

Every conflict resolution can be considered a negotiation talk. Two parties that are in conflict with one another want to work towards compromise and solving each others’ issues. That’s why EdApp’s Negotiation Fundamentals is crucial for anyone participating in conflict resolution talks. 

This conflict resolution course teaches your team what negotiating really means and how to use it in their daily lives. The training then illustrates why improving your team's negotiating abilities is critical to your company. It demonstrates how a lack of effective negotiating skills training may cost a business a lot of cash, broken relationships, and even loyal clients.

Negotiation Fundamentals also teaches them how to negotiate through different types of scenarios, such as persuading when they don't have authority, requesting big asks, and making sure they get them.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Importance of negotiating
  • How to develop negotiation skills
  • How to influence others

Created by EdApp

Explore the course
EdApp Free Conflict Resolution Online Course - Advanced Negotiation

10. Advanced Negotiation by EdApp

If you want your team to have more advanced conflict resolution skills, EdApp’s Advanced Negotiation is perfect for them. This free conflict resolution online course teaches your employees about the many negotiation tactics, applications, and associated behaviors and impacts to look out for. It goes over the many stages of the negotiation and conflict resolution process and what to do at each one. Your employees will gain confidence in coping with difficult situations if they understand how to apply the proper techniques to each scenario. The course also covers dealmaking and execution, coalition building during negotiations, and what facts to give (or not to give) at the bargaining table.

After learning about all of these issues, your employees will be more successful with getting out of conflict resolution talks.

Cost: Free

Certification: Yes (for completion)

Scope:

  • Stages of the negotiation process
  • Sequencing strategies and tactics
  • Dealmaking and implementation
  • Building coalitions
  • Information sharing at the bargaining table

Created by EdApp

Explore the course

Handle workplace conflicts better with free conflict resolution online courses with certificates

Conflict is unavoidable in the workplace, especially with a diverse workforce that doesn’t always see eye-to-eye. But if you don’t work towards avoiding conflict and resolving it, it can lead to poor working relationships, poor customer relations, and, at worst, litigation. Handle workplace conflicts better with free conflict resolution online courses with certificates. Make that happen by choosing any of the courses we’ve listed in this article. With the help of these training courses, your team will learn how to manage difficult situations, actively listen and negotiate with clients, and handle objections with emotional intelligence.

EdApp is easy to use and free for you and your team. No credit card required.

or book a demo with us today