12 Cashier Simulation Training Courses
We’ve come up with a list of cashier simulation training courses to equip your teams with the knowledge and skills they need to provide a quality shopping experience. These courses were designed to help cashiers carry out their day-to-day tasks efficiently while providing a pleasant customer experience.
Cashier Simulation Training Course #1
Payment Security (for Cashiers)
EdApp’s Payment Security is the perfect course for new cashiers or those who need a refresher on the procedures that come with the job. It gives an overview of the different payment methods that are widely used by businesses, such as credit/debit cards, NFC, Apple Pay, and Square. This course then proceeds to teach learners how to process payments using those methods and they’ll also learn about the technology behind these payment systems.
As it’s important that cashiers have the proper knowledge to detect any suspicious activity to protect the store, this course will also tackle how to spot suspicious behavior, scamming, and skimming.
Cost: Free
Created By: EdApp
Scope: Types of payment methods, retail POS software & terminals, how to process cash and card payments, signs of suspicious behavior
Cashier Simulation Training Course #2
Creating a Positive Customer Experience
EdApp’s Creating a Positive Customer Experience course explores different ways to boost customer satisfaction and keep consumers happy. It starts by giving real-world scenarios to show the impact of good customer service on the customer experience. It then teaches learners simple and unique ways to impress and engage customers. They’ll also learn how to leverage communication techniques, such as using meaningful topics for small talk.
Cost: Free
Created by: EdApp
Scope: Customer service’s role in customer experience, impressing customers, communication techniques
Cashier Simulation Training Course #3
Cashier Essential Skills
The Cashier Essential Skills course is like a cash register practice game. It's designed to equip cashiers with the knowledge and skills to become effective in their roles. Here, they’ll learn multiple skills to carry out their jobs which entail communication, math, and time management. Some of the skills they’ll learn are using a cash register, credit card processing, calculating taxes, writing invoices, and providing clear information to customers.
Cost: Free
Created by: NCEC Academy
Scope: How to use cash registers, calculating taxes, communication skills, time management, mobile pos
Cashier Simulation Training Course #5
Cashier Training Program
If you want a multimodal learningapproach for your employee training, GMC Training Institute has got you covered. Their program includes hands-on instructions and real-time practicum experience to put learners’ knowledge into action. Among the topics discussed in this course are basic cashier skills, such as cash register operations, basic math, check-out procedures, and money management.
Cost: Contact GMC Training Institute for pricing
Created by: GMC Training Institute
Scope: How to use cash registers, basic math, sales techniques, store & merchant procedures
Cashier Simulation Training Course #5
The Future of Payment Technologies
This course is one of the best training programs to get learners acquainted with the operation of modern payment systems and their entrance to the current payment ecosystem. This course starts with an introduction to financial technology, or fintech, and compares it with traditional payment processing for perspective. It then discusses fintech innovations, such as digital wallets and credit cards, and examines their strengths and weaknesses. Learners will also discover other payment technologies in emerging markets, such as M-Pesa
Cost: Free
Created by: Coursera
Scope: Introduction to fintech, digital wallets, credit card innovations, payment technology in emerging markets, contactless transaction
Cashier Simulation Training Course #6
Cashier And Retail Assistant
Educate24 has created an impressive course that will teach retail employees about basic principles and skills related to cashier and general retail assistant responsibilities. This course is made up of six chapters that will educate learners about basic retail operating procedures, store security, and workstation maintenance. It also touches onsoft skills training, with topics on interpersonal skills, customer care, and professional work ethics.
Cost: R799
Created by: Educate24
Scope: Store operating procedures, store security, basic interpersonal skills, customer service, employee management
Cashier Simulation Training Course #7
Casino Cashier Training
This course by Summit helps prepare aspiring casino cashiers by teaching them skills specific to the role, such as processing slots & table transactions, operating a chip, cash, and coin float, and maintaining security within a gaming environment. This course will also teach them basic cashier skills such as processing payments and operating and maintaining cashier equipment.
Cost: Contact Summit for pricing
Created by: Summit
Scope: Operating and maintaining cashiering equipment, processing slots & table transactions, workplace security
Cashier Simulation Training Course #8
Cashiering Applications
This cashier simulation training course teaches learners the essential skills they must have on the job, such as basic math concepts, point of sale system (POS) usage, merchandise stocking, and product identification & barcode matching. This course will enable them to apply their learning through pre and post-assessments that will test their basic calculator and computer skills.
Cost: Contact Douglas College for pricing
Created by: Douglas College
Scope: Basic math, stock and inventory procedures, calculator skills, POS usage, loyalty program & receipt
Cashier Simulation Training Course #9
Cashier Training
In the first part of this course, learners will learn all about product knowledge, basic math, point of sale systems (POS), and basic computer knowledge. After learning job-specific knowledge, the second section will touch on communication skills, work ethics, dispute resolution, and telephone etiquette.
Cost: R250
Created by: Ululo Technologies
Scope: Top cashier skills & proficiencies, basic math, POS, customer service basics, interpersonal communication
Cashier Simulation Training Course #10
The Cashiering Professional Certificate
This certification course was created for cashiers or any job that involves payment processing. Through audio sessions with a synced presentation, it teaches learners basic cashiering knowledge, cash handling, and payment processing. Here, they’ll learn how to balance the cash drawer, process various forms of payments, and understand calculations. It also acquaints learners with the must-have skills of a cashier, such as customer service, stress management, and problem-solving.
Cost: US $299
Created by: Higher Education Training Service
Scope: Basic cashiering functions, cash handling, customer service skills, payment processing
Cashier Simulation Training Course #11
Cash Handling 3 Days
For people who need to use POS systems and computerized cash registers, this course is a great option. Here, learners will be familiar with fundamental processes including barcode scanning and change calculation. The use of EFTPOS and electronic cash registers will also be taught, along with theoretical and practical skills. Since Windows is the operating system used by all POS systems, there's also a tutorial on using basic computer skills. This course has a predetermined timetable and is not self-paced.
Cost: 520 USD
Created by: Works 4 You
Scope: Barcode scanning, PC basics, electronic cash register usage
Cashier Simulation Training Course #12
Cash Handling in the Workplace
Employees who handle big sums of cash greatly benefit from knowing the basics of working safely with cash from this course. It talks about the risks in the workplace and who are the persons at risk. It offers advice and best practices, like using a safe, preventing theft, and more. It also covers the rules about cash handling. Here, students will also learn how to manage cash in a variety of situations, including when driving and working alone.
Cost: 25 USD
Created by: OSG
Scope: Risks of cash handling, cash handling rules, cash handling situations
Cashier simulation training courses are super important for cashiers working in retail stores. As the face, eyes, and ears that interact with customers the most, they have a huge responsibility to help customers and encourage them to have a great time shopping.
Working as a cashier involves saying hi to customers with a big smile, handling all the buying, returning, and exchanging stuff, and rocking point-of-sale systems like a pro. It also involves suggesting awesome products to customers and telling them about sweet deals like loyalty programs and gift cards.
Not just that but a lot of the work entails answering questions and solving shopping hiccups that might pop up. Lastly, cashiers are expected to have some basic math and financial skills to keep everything balanced.
Through this cash register online training, they can learn all the cool tricks to level up their cashier skills, including how to talk to customers and how to work a cash register. Overall, learning the ropes of cashier practice can help them boost sales and make sure customers leave their store satisfied and want to keep coming back for more.
What are the do's and don'ts of cashier training?
As managers, it's important to know what to include and what not to include in your workers’ cashier training programs. To help you, we’ve listed them down below:
Cashier training do’s:
- Highlight the importance of good customer service
- Give them guidelines on how to deal with difficult customers
- Teach them everything they need to know about your point of sales systems, including, how to handle different types of card transactions
- Role-play customer service situations like item returns or exchanges
- Set up clear monetary policies
Cashier training don'ts:
- Don’t forget to train your workers on the basics, including practical scanning and pricing practices and how to change the register receipt tape
- Don’t leave mistakes up for guessing (teach them how to correct mistakes like punching the wrong code or incorrectly switching between registers)
- Don’t cut back on giving workers enough time to practice
- Don’t manually check for counterfeit notes (make sure you give your team access to counterfeit detectors)
- Don’t keep too much cash in the register (to mitigate the risk of cash getting stolen, going missing, or being mishandled)
Create positive checkout experiences with cashier simulation training
Most people have the impression that being a cashier is a simple job and merely entails ringing up products and handing out receipts. However, cashiers play a significant role in your business as they not only handle monetary transactions but can also make or break the customer experience. Deploying cashier simulation training will help your business develop competent cashiers who can balance cash drawers at closing, keep your finances secure, and make customers happy. In the long run, you’ll see an increase in profit and growth in your customer base.