Frontline workers are the first line of contact in your business. They give the first impression of your product, services, or brand to customers. Because of that, they should be trained to act and present themselves in a favorable way.
When training frontline workers, there are numerous factors to consider. One important factor these days is health. Frontline workers need to be aware that they can easily catch and transmit diseases if they are not careful.
Another factor is that they need to communicate well. How they relate with potential customers will determine how your business is perceived.
They also need to be ready to keep learning even after their initial training has taken place. Oftentimes they are left on their own after their initial training, when in fact they can be learning more if they still have access to microlearning lessons.
In this article, we will take a look at several frontline training courses that you can use to upgrade your frontline workers to the next level. You will see that each has its own unique advantages.
The best courses out there for frontline training come from EdApp. EdApp is actually a comprehensive learning management system (LMS), but, in addition, it also has fully created courses that you can use for your business.EdApp’s premade courses include a host of useful frontline courses including topics on sales training, onboarding, and effective communication. In addition, there are also courses about how workers can prepare for Covid-19.
Take EdApp’s Creating a Positive Customer Experience course for example. This completely editable course is made up of 4 parts to help you educate your teams on how to impress customers, to define what customer service is, and how to both engage and interact with your customer base.
2. Frontline Care Solutions
Another solution for frontline training courses comes from Frontline Care Solutions. This is a flexible way to train your frontline staff that includes both online and face-to-face instruction. Learners who finish the course can print out their own certificates.
Another good choice to consider for frontline leaner training is Ottolearn. They have courses to help frontline learners prepare themselves against Covid-19. It is a microlearning platform that also uses spaced repetition for reinforcement.
It also features gamified training content to make the learning process more enjoyable. Furthermore, it is easy to create additional content for the platform.
Frontline training can also be achieved through using AMSSA. This free training includes help for frontline trainers dealing with refugee mental health, workplace safety, diversity and inclusion, and employment services. These courses are made for a Canadian audience, but others may find them useful as well.
Rallyware is another solution to turn to for frontline training. They have all sorts of corporate training programs in addition to courses for frontline workers. Their goal is to get new workers up to speed so they can perform in an agile culture.
They also keep track of metrics and reward learners through gamification. The metrics allow stake-holders to monitor KPIs to know that training is effective.
Another frontline training course is Disprz. They offer live training all over the world and focus on building practical skills. Disprz separates itself with AI-driven content. Using its custom process, it aims to turn employees into leaders who advance their careers.
Axonify is another frontline training course. Their frontline courses focus on onboarding users as quickly as possible and then keeping them abreast through daily job aids, articles, FAQs, and other resources. Another great feature is the ability to monitor progress in-depth to see which areas still need improvement. It also has the ability to offer certificates upon completion.
8. Fierce Inc
Fierce is another solution for frontline training. Their course focuses on the importance of communication. They aim to teach employees how to be candid, open, and direct with customers. They accomplish this in 9 proprietary training programs.
The programs start from foundations in communication and end with negotiations. They can be conducted both offline and online. The elearning platform uses Adobe as its platform.
9. Frontline Learning
Frontline Learning is another training platform for frontline workers. It identifies three big challenges that organizations have in customer service: high turnover rates, pressure to get new hires working as quickly as possible, and lack of coaching and mentoring after starting the job.
They design their courses to help with those key areas. Their courses can be easily customized, as well, as they are built on an open architecture.
One more platform to consider for frontline education is Skyllful. Their course for frontline workers highlights the needs that these types of workers require, such as having the tools to do their job, understanding how to do their jobs well, and gaining as much experience as possible.
They accomplish their training goals through video and assessment. They then measure progress by analyzing the results of learners in the program. This gives stakeholders a dashboard where they can clearly see the results of training.
Conclusion about Frontline Training Courses
In this article, we took a look at the best frontline training courses available on the internet. Each course took its own unique approach to preparing frontline workers, but they all succeed in their own ways. Have you tried training frontline workers? What do you think is important when training them?