Tag: customer service training
Have you looked at the contents of your customer service training manual lately? First of all, when was it written or last updated? If it’s been more than a …
Refresher training, while often overlooked, is critical to organizations. It’s human nature to forget skills and knowledge that aren’t used daily, and this is true even for the most …
Customer experience can greatly impact a company in so many ways, both positive and negative. To give you more context on how valuable customer experience is, a study conducted …
Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product …
Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in …
Whether you’re part of a small business or a big enterprise, you deal with numerous customer calls, emails, and website queries every day. Effectively managing these communication channels becomes …
Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer …
Why use call center training courses? Training call center staff is no easy task. Luckily, there are many online training courses to help guide new staff. Using online services …
In any start-up, the problem of employee training arises extremely late or not at all when you are constructing the business. Learning and development take the backseat due to …
Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the …
