Tag: customer service training
People that work in retail need a variety of skills to serve customers. Customer-facing and social skills aren’t enough these days as successful retail workers also have management, design, …
Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning …
First impressions last – which is why we’ve put together a list of the most important front office training topics to ensure that your customer-facing department sets the right …
Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills …
Why use call center training courses? Training call center staff is no easy task. Luckily, there are many online training courses to help guide new staff. Using online services …
Remote training is geared towards improving employee and team performance through training programs completed at their homes. Given our current climate in a post-COVID world, remote work and, in …
Equipping your team with tips for quality customer service is essential so they can help customers find value throughout their whole customer journey. According to a study, one-third of …
Customer service is at the forefront and one of the most important aspects of a business. Effective customer service training can help your staff to engage better with customers, …
Have you looked at the contents of your customer service training manual lately? First of all, when was it written or last updated? If it’s been more than a …
Refresher training, while often overlooked, is critical to organizations. It’s human nature to forget skills and knowledge that aren’t used daily, and this is true even for the most …
