Complaint Handling Course

In this free complaint handling course, you’ll learn how to turn negative customer complaints into a positive customer experience. Let’s discover why customers complain and the types of customer …

4 active learning tips

Active learning is a smart and increasingly popular way to engage staff in learning material for workplace training. No longer is it the ‘way things are done’ to get …

Retail training courses

Related retail training content: 5 tips on retail training 6 Retail staff training ideas Chunking strategy: Improve the effectiveness of your corporate and retail training Experiential Learning: How to …