Over the years, knowledge and learning management has been a hot topic among the learning and development community. This is mainly because this multifaceted strategy is widely considered as one of the most effective and advanced solutions for gathering and organizing information specific to the company. It enables employees to easily access and share business knowledge in a centralized database, maximizing the opportunities of an organization’s collective knowledge. It also fosters a culture of knowledge-sharing and cross-collaboration, allowing your team to advance the quality of their everyday work and the speed of their decision-making.
Keep in mind, though, that knowledge and learning management isn’t as easy as passing information to your staff. To make it effective and successful, you must have a powerful strategic plan in place. This way, you can rest assured that your team will be able to fully absorb every important piece of knowledge about your company and apply them to their job functions. Here are 10 useful ideas and recommendations that will help steer your knowledge and learning management towards success.
1. Curate accurate and reliable knowledge and learning content
It goes without saying that your learning materials are the backbone of your knowledge and learning management, which is why it is integral to curate them based only on reliable information and data points. Equipping your employees with accurate and valuable knowledge will help make smart and timely decisions in the future, and most importantly, deliver accurate and consistent services to their customers and clients. All things considered, this strategy will greatly benefit your company’s bottom line and bring your business towards long-term success.
The first thing to keep in mind when creating your knowledge and learning materials is to ensure that your content comes from credible sources such as journals, research papers, and newspapers. You can also trust publications and blogs written by well-known authors, or online courses from reputable learning management systems, like EdApp. It is also advisable to build a knowledge database with insights and recommendations based on your company’s monthly sales reports, as well as customer surveys and feedback.
2. Transform content into engaging and beautiful learning materials
A winning knowledge and learning management program requires a detailed and thoughtful plan—it’s never enough to simply upload your knowledge content online and share it with your team. After putting together accurate and relevant knowledge, you need to make sure that these data points will become embedded in the long-term memory of your employees. To put it simply, you need to transform them into compelling and engaging learning materials that your team will be able to enjoy and relate to.
You can start by breaking down your business information into bite-sized chunks—also known as the microlearning strategy. Basically, you will present a specific topic or lesson in only 5 to 10 minutes. This technique reduces cognitive overload, which in result can help improve knowledge retention and recall.
Several platforms can help you convert your knowledge content into highly engaging microlearning material, like EdApp. All you need to do is choose from their 80+ intuitively designed templates, drag and drop your content, and hit publish. You can also take advantage of their Canva integration to add visually appealing graphics, text, custom imagery, animations, and video – no graphic design experience required.
If you want to help your employees to take their skills to the next level, you can also browse EdApp’s expansive library and deploy their ready-made microlearning courses. Among the most recommended courses that you can utilize include leadership training programs, marketing training programs, public speaking training courses, and more.
3. Gamify your knowledge and learning management content
Another great way to improve the effectiveness of your knowledge and learning management is by gamifying your content. The application of gamification elements, such as leaderboards, rewards, and scoring, has long been proven to inspire employees to work harder with their tasks and even score higher on skill-based assessments. This is primarily because it overcomes the boring and monotonous aspects of learning, making this mundane task more fun and exciting.
With EdApp, the application of such gamification elements into your knowledge and learning management is now easier than ever. Thanks to its user-friendly gamification tools and existing gamification templates, you can now transform your knowledge and learning materials into engaging lessons in minutes —not weeks or months. Some of the game template examples that you can use for your learning materials include letter jumble, find a word, next in order, true or false, image/word match, jeopardy game, and elevator game. You can even spice it up further by enabling timers or adding prizes and real rewards.
4. Leverage storytelling techniques
Storytelling, while often ignored, is one of the most effective ways to impart knowledge to your employees. By incorporating anecdotal evidence and case studies or transforming content into a relatable scenario, your employees can easily remember a message or lesson and effectively apply their acquired skills and knowledge in their work. This is because stories put meaning into your information and data points, making them easier to grasp and understand.
While storytelling isn’t exactly rocket science, this strategy can be learned through training and exercises. You can look through our list of storytelling training courses to find a variety of ways to incorporate it into your knowledge and learning management process.
5. Apply spaced repetition
Incorporating spaced repetition into your knowledge and learning management plan can help your employees learn, retain, and embed information in their long-term memory. Since lessons are distributed and retaken at increasing intervals, it encourages your employees’ brains to continue processing the information, rather than simply storing them in their memory and forgetting them later on.
While flashcards are the most basic way to put the spaced repetition theory into practice, some corporations have progressed beyond this grade-school technique and reinforce this learning method in a more advanced and sophisticated manner. A good example is EdApp’s Brain Boost function, which is an enhanced version of spaced repetition. It is engineered with a powerful, algorithm-based feature that automatically sends knowledge and content to learners that they haven’t mastered yet. The idea is to help them absorb key concepts that they need the most, as opposed to simply supplying them with learning content that they’ve already demonstrated excellent retention. As it’s already built-in to the EdApp platform, users will only have to turn on the toggle button to enable the Brain Boost function to their lessons—no add-ons needed.
6. Promote peer-to-peer learning
Peer-to-peer learning is also a very effective way to transfer knowledge within your team. Unlike a formal learning setting, this method will allow your employees to learn from and with each other, instead of assigning a master-level instructor who will spoon-feed the information to them. Without the barrier of a teacher-student relationship, this learning method makes it easier for employees to ask more questions in real-time, enabling them to have a solid understanding of a certain topic. This technique also helps create strong and healthy teams as everyone will be more inspired to work together and motivate each other to perform better.
There are several ways to incorporate peer-to-peer learning into your knowledge and learning management. You can organize an informal training or meeting in a relaxed environment, where your employees will feel less intimidated to share their knowledge and experience. If you want to go digital, you can also leverage some social learning tools like Slack and Skype where everyone in your organization can easily communicate with each other. EdApp’s forum-like Discussions also offer a safe space where your employees can lead the discussion and even provide real-time feedback to other team members.
7. Translate your learning materials
Translating your business’ database and learning materials is extremely vital, especially if you are handling remote teams that are dispersed all over the world. First and foremost, it breaks the language barrier that prevents your global employees from learning. By allowing them to access the business knowledge in their mother tongue, they will be able to easily retain the new knowledge and information and apply them to their job function.
With EdApp’s AI Translation tool, you no longer have to overspend or even spend extra hours on manual translation work. It harnesses Google’s powerful Machine Learning Cloud Translation Engine, allowing you to easily translate your content materials into over 100 languages within just minutes. It also automatically responds to your learners’ preferred language on their desktop or mobile devices, saving you an incredible amount of time identifying what learners and user groups are foreign-language speakers.
8. Make your content mobile-friendly
According to Statista, the global number of smartphone subscriptions has already topped six billion, with several hundred million more expected in the following years. Given this trend, it’s no surprise that most employees are now turning to these devices to conveniently consume and also share information. So rather than seeing them as a distraction, why not use them to transfer knowledge to your employees?
Making your learning materials easily accessible through mobile devices will give your employees the ultimate freedom to access them anytime and anywhere. Whether they’re on their way to a client or simply having a quick coffee break, these small pockets of time would be maximized and put to greater use with mobile learning. Given that learning will be delivered in bite-sized bits to accommodate their small screens, this method can also help enhance memory and knowledge retention.
If you’re planning to incorporate mobile learning into your knowledge and learning management, EdApp can lend you a helping hand. Through its mobile-friendly learning templates, you can easily author and deliver content that will perfectly respond on different mobile devices, like iPhone, Samsung, LG, and HTC. You can also use the preview tool to see how your learning materials will appear on your learners’ mobile devices before officially deploying them.
9. Regularly track their knowledge and learning progress
The only way you can check the effectiveness of your knowledge and learning management plan is by keeping an eye on your employees’ learning progress. Apart from checking whether or not they have already completed their learning materials, knowing how they responded to your content will also give you some useful insights. Say your team took a little longer to finish their courses, then they might need some extra coaching. It could also indicate that the topic may have come a little difficult for them, or the learning approach isn’t exactly working as expected.
Employee learning trackers like EdApp are equipped with an advanced analytics suite that can help you monitor your employees. For instance, its in-built course analytics will help you monitor your learner’s experience on each slide in a lesson, identify difficult sections and topics, and make real-time updates for stronger learning outcomes. You can also use this tool to see how many learners answered your questions, how many learners did so correctly, and how long it took for them to decide that answer on each slide and in your lesson overall.
Another way to check your employees’ performance is by providing them quick quizzes between modules or reinforcing an assessment at the end of their lessons. With this in mind, you can also utilize EdApp’s online quiz creator tool Rapid Refresh to set up and send out your quizzes at regular intervals. The real-time analysis will be available to help you to identify where your employees stand in terms of their knowledge and skill level and pinpoint their strengths and weaknesses.
10. Celebrate your employees’ progress and reward their excellent performances
Recognizing your employees and rewarding their excellent performances can help boost their morale and motivate them to go an extra mile for your company. In fact, a recent survey found that affirmation, feedback, and rewards can encourage 37% of employees to stay in their team and improve even further their daily performance. Another study has also reported that those who feel valued by their companies enjoy their work and are five times less likely to quit.
There are several ways to celebrate the outstanding performances of your employees. You can use EdApp’s Achievements feature to customize banners and badges representing their milestones and share these achievements with the rest of the organization. You can also combine real awards like a brand-new gadget or a free weekend getaway trip. If you’re short on budget, even a simple free coffee voucher or discount coupons can go a long way in expressing your sincere gratitude towards their hard work and contributions to the success of your company.
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