Few people get excited about internal training days. Those that do often look forward to them in order to get away from work more than the prospect of learning something new. Meanwhile, eLearning courses regularly see course completion rates under 20 per cent with higher completion rates mainly achievable through incentives (and threats). In 2019 it doesn’t need to be like this. Technology has advanced to the point where corporate training can be engaging, effective and even… fun. So whether you want to overhaul, replace or augment your existing training regimen, here’s how to create better learning through better internal training.
What is internal training?
Internal training is the practice of teaching learners within an organisation. It refers to commercial operations rather than pure-learning institutions. It’s notorious for being tedious and ineffective in both live, transmissive and eLearning environments alike. Modern, effective internal training practices focus around mobile and microlearning.
10 tips to boost internal training
Many of the following practices are linked and can be implemented en masse. We’ve listed these internal training tips in no particular order.
Microlearning is the breaking down of lessons into easily-digestible, bite-sized chunks. By focusing on core information and just a few topics in one lesson, the likelihood of embedding knowledge dramatically increases. Using the right chunking strategy helps effectiveness too. By using reinforcement it’s possible to come up with a micro lesson plan that will be highly effective and have completion rates reach 90+ per cent.
Smartphones are ubiquitous so it makes sense to leverage this fact when considering internal training. While most LMSs can work on mobile, the user experience is poor and this distracts the learner. By using a mobile-focused LMS, microlearning courses can be distributed direct to phones via the cloud… no matter where they are in the world. As such, it somewhat paradoxical that some of the best internal training can be done externally on phones. All of this is especially true when training Millennials.
Spaced Repetition or distributed practice is a highly effective method of training that repeats learning at increasing intervals until knowledge is embedded. Microlearning inherently makes this practical as short lessons are easy to repeat. However, modern technology like Brain Boost remembers which answers a learner got right before focusing on those a learner struggled with which further improves effectiveness.
Nobody knows more about your company’s internal policies, practices and procedures than your existing employees. Leveraging their experience to deliver internal training also makes sense in that learner-colleagues can relate to them and what they say much better. It also makes these suddenly-teachers feel valued and this also creates a better-performing workforce.
Rote Memorization is a tedious and ineffective form of learning. So is choosing multiple choice answers in a long, unengaging, eLearning course. However, if learning is interactive, it stops feeling like learning and becomes more engaging and effective. A practical way of achieving this is using ready-made, interactive templates where simple questions and answers can be uploaded to elaborate-but-simple interactions. A library of more than 50 interactive internal training templates can be accessed here.
A step up from interactivity is gamification. This makes learning fun. By awarding points for correct or fast answers, course completion becomes competitive. Suddenly tedious company learning can become fun, effective and course completion rates will soar accordingly. There are three microlearning game templates available here.
Microlearning is a great enabler of JIT training which means on-demand training. The ability to dial up a short, relevant training course just minutes before it’s needed and have it delivered to your pocket is extraordinarily useful for internal trainers.
Gamification is one thing, but pitting learners and groups of learners against one another breeds competition and peer pressure. A leaderboard will compel learners to succeed and motivate strugglers to do better. Everyone can see how they’re performing.
No matter how engaging training courseware can be, people need to know about it to make it effective. Whether it’s informing people about new courses, telling them they’ve won a prize or kicking them up the virtual backside to complete their internal training, the ability to send individual or group notifications is a welcome feature.
10. Agile learning
A major issue with eLearning courseware is that it becomes outdated quickly. Case studies are regularly years old, hard to relate to and course updates are rare because of the complexity and expense of creating them. However, an agile LMS with integrated authoring tool (which uses templates) is simple to update. Indeed, by adding information to a template, a case study can be added which appeared on last night’s news. This freshness of information makes learning much more engaging.
Do you want to boost your internal training?
If you’d like to know more about how EdApp can help your internal training practices with all of the above features, get in touch at firstname.lastname@example.org. You can also try EdApp’s Mobile LMS for free by signing up here or in the box below.