train retail staff

How to Train My Retail Staff

The question “how to train my retail staff” repeatedly crops up in the Google searches of many retail store owners. You do not have to spend your precious time on the internet anymore; we have listed a number of approaches that you can use to effectively train your retail staff.   

Observation/Job shadowing – The power of a great example matters a lot when it comes retail staff training. Show your junior retail staff how to go about their duties by encouraging them to observe your best and experienced retail employees in action.

Classroom training – At times, many retail store owners ignore this training method because it leaves the stores under-staffed. Additionally, some retailers claim that this method is quite expensive – paying for space, reimbursing mileage for those who attended, food, drinks etc. However, when you want to make sure that a message is efficiently delivered, nothing beats face-to-face training approach offered in a classroom setting.

Role Playing – The saying, “Practice makes perfect” and this applies perfectly to retail training. Role-playing entails having your retail employees assume different situational roles and have them practice different customer scenarios that may potentially arise in their line of duty. What better way of assessing how well the learner understands what he/she has learned than watching their behaviour?

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Social networks – The average age of people employed in retail stores is less-than 30 years. This is the group that is extremely comfortable communicating via Facebook, Twitter and other popular social media channels. Why not try delivering your training via these channels? After all, your employees spend a lot of their time refreshing their social media apps for new updates.

Training videos –Whether delivered via DVD or online, videos are a perfect way to convey a regular training message about your services or product’s features. 

Online CoursesOnline training is an ideal technique to communicate your practices, standards, and product benefits to your retail team. Employees can complete these online courses independently, though you can always monitor their progress and results via the web. Programs with bite-sized information can be developed to engage learners during the slower hours of the day at the store.

On-the-Job trainingOn the job training allows retail staff to put into practice what they have learned. Training occurs within the workers’ normal job setting and may take place as they perform actual work. As a trainer, the success of this approach is grounded on observing your staff behaviour and then providing corrective actions or praise as they work.

These are not the only methods retail owners can use to deliver training. What matters most is to employ a training method that will best suit your budget, staff, and organization procedures. Also, remember, training is an ongoing process. Regularly updating your retail staff on their training will always keep them razor-sharp.

If you’d like to know more about how EdApp can help your internal training practices with all of the above features, get in touch at You can also try EdApp’s Mobile LMS and authoring tool for free by signing up here.