Author: Scott Whitaker
Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how …
As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a …
Product knowledge is the cornerstone of any good sales team. Understanding the products that you are selling is really the 101 requirement for onboarding new sales staff and ramping …
eLearning content management in organizations is often overlooked and can cause many issues for staff onboarding and upskilling. One of the reasons it’s overlooked is that the content in …
The authoring tools that learning management systems (LMSs) are equipped with are key to creating useful and engaging eLearning content for your staff. The more sophisticated the authoring tool …
Sales teams are one of the most valuable assets of any business. Building out their skills is, therefore, incredibly important for any learning and development department. However, marshalling sales …
Product knowledge is essential for sales teams. Whether they’re spread throughout the world or distributed across one town, keeping staff up to date is a headache that needs to …
Onboarding new staff at any company is an expensive process. New staff take time to learn what is needed and add value. The time that they spend doing that …
Microlearning is great for getting information in front of staff and increasing retention. Here are three signals to look for that will help decide when to use microlearning. Three …
French multinational Sodexo is the worldwide market leader in Quality of Life services. With almost half a million employees around the world, e-Learning has traditionally been challenging for the …
