Author: Scott Whitaker
When you have large teams to train, microlearning is the ideal solution. Microlearning is an effective way of teaching information, because it utilises small chunks of information that are …
There is a moving trend towards the use of remote workers because of it provides the employer with cost savings and makes it easier for employees. Therefore, telecommuting is …
Microlearning is an effective way for businesses to teach employees about matters that enable them to be more successful in the workplace. It can help employees with job-specific knowledge …
With the invention of tech-enabled training, mobile learning (m-learning) has become a trendy strategy for delivering training. It is not unusual to see the youthful employees tapping away on …
Due to insufficient time, modern-day organizations prefer training their employees whenever a chance arises. Mobile learning (m-learning) can help employees to access training modules and other forms of learning …
Gamification involves the use of prevalent gaming concepts to incentivize employees and keep them motivated towards learning. Many companies have incorporated the use of gaming concepts into their business …
Gamification refers to when game mechanics are integrated into an existing system to help motivate loyalty, engagement, or participation. Gaming elements can be incorporated into a mobile learning program. …
Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the …
Far too often, organizational leaders, businesses owners and managers struggle with how to train their frontline staff. Here are simple ideas for customer service training that can help you …
Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how …
