10 Free Restaurant Customer Service Training Courses
We’ve selected 10 restaurant customer service training courses to help your restaurant increase profits by ensuring that your customers feel welcomed and attended – not just satisfied with their meals. This list covers topics such as effective ways to interacts with customers, proper techniques in food services in restaurant, dealing with different situations in the restaurant, and more.
1. Serving Food
Serving Food is a great customer service training course by EdApp intended to guide servers through providing an excellent dining experience for customers. It begins with a lesson on the key areas of a restaurant, as well as the proper procedures for serving and interacting with customers. Then, it outlines how to take orders properly and more efficiently. The course also includes how to maintain a section of tables, confidently carry plates, and communicate with your team of wait staff. Lastly, it covers upselling and suggestive selling techniques for your staff which will help your staff be effective in suggesting additional meals or better deals for customers. Through this course, you can help your waiting staff improve their customer service skills and create an accommodating experience for your customers. This way, you can get more positive customer feedback.
This course is available for free in EdApp’s editable course library, making it readily available for your staff at the press of a button. Its mobile learning approach makes this course easily accessible on any mobile device, anytime and anywhere.
Scope:
- Venue layout and sequence of service
- Taking an order
- Table maintenance, carrying, and clearing
- Selling strategies
Cost: Free
Created By EdApp
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2. The Bar World of Tomorrow
EdApp’s The Bar World of Tomorrow is developed in collaboration with industry experts - Pernod Ricard, Trash Tiki, and the Sustainable Restaurant Association. This sponsored course consists of 13 interactive microlessons that the bartender community can use to become part of a greener, more responsible, and inclusive industry. It kicks off by building a foundational knowledge of restaurant customer service training through lessons on the importance of brand knowledge & product curation. and responsible serving of alcoholic beverages. Timely and very unique, it also addresses the challenges brought by the COVID-19 pandemic crisis and how you can reopen the right way. This course uses a microlearning strategy that helps improve learner engagement and knowledge retention. Although readily available in seven different languages including English, Chinese, and Spanish, EdApp’s AI translation tool allows you to easily translate courses into 100+ languages.
Scope:
- Importance of brand knowledge & product curation
- Responsible alcohol service
- Reopening during COVID-19
Cost: Free
Created by EdApp
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3. Dealing with Difficult Customers
EdApp’s Dealing with Difficult Customers is a restaurant customer-support training course designed to develop problem-solving and empathy skills for the food and beverage services industry. This course covers the types of difficult customers and best practices in meeting their needs, handling their frustration, and solving their problems. It also guides your employees in dealing with difficult situations and unhappy customers through lessons such as responding to guest complaints, handling wrong food orders, and encountering intoxicated customers. When your staff is equipped with problem-solving skills and patience, they can easily provide exceptional customer service and attend to the needs of all kinds of customers.
Scope:
- Types of difficult customers
- Responding to guest complaints
- Handling wrong food order
- Dealing with intoxicated customers
Cost: Free
Created by EdApp
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4. Interacting with Guests
Typsy offers the Interacting with Guest course that’s intended to help your staff improve interactions and establish strong connections with guests. This course contains fundamental practices and customer service tips on building a strong impression through interactions with guests. It also provides various techniques in assessing the needs, demands, and problems of guests. Although specifically created for hotel management, insights from this course are relevant for restaurant customer service training. By equipping your employees with the right knowledge in interacting with guests, they become proactive in making a meaningful accommodation and experience for your guests.
Scope:
- Establishing rapport with guests
- Non-verbal communication
- Active listening
- Dealing with various situations with guests
Cost: Free plan for a maximum of 30 courses or $99.99 USD for 70+ ad-free courses
Created by Typsy
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5. Restaurant Hospitality Training Course
High Speed Training offers the Restaurant Hospitality Training Course to guide your servers and bar staff in providing consistent and excellent customer service. This restaurant customer service training course starts off with an introduction to the importance of customer service. It then dives into ways on how to make a good impression on customers. It follows with a guide on the customer service process and proper ways how to serve guests. Then, it enables your staff to develop an expertise in food and drinks so they can upsell to customers more effectively. It concludes with a course on dealing with customers appropriately in accordance with UK law. By the end of the last lesson, your employees will be given an assessment test where they are expected to have at least an 80 percent score. They can also earn a certificate upon successful course completion.
Scope:
- Introduction to customer service
- Making an impression
- Serving guests
- Developing knowledge on food and beverage
Cost: £25 EUR (exclusive of VAT)
Created by High Speed Training
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6. Guest Service in Hospitality and Tourism
EdApp offers another restaurant customer service training course – Guest Service in Hospitality and Tourism – focused on helping your staff develop and reinforce the skills needed in guest services and prepare them for different customer service situations. This course explains the importance of customer service skills and further elaborates on the best ways for greeting guests in a hotel or restaurant. Then, it concludes with a lesson on dealing with some of the common customer complaints in the hospitality industry. With the hotel and restaurant industry being highly competitive, your edge among competitors is the quality of service you give your customers, which this course can help with.
Scope:
- Customer service skills
- Greeting guests
- Responding to complaints
Cost: Free
Created by EdApp
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7. Customer Service: Handling Complaints
Also available in EdApp, Università di Firenze provides the Customer Service: Handling Complaints course which covers techniques to address customer complaints and negative reviews, and ways to resolve them appropriately. Knowing how to address these issues plays an important role in strengthening customer relationships as it turns complaints and negative feedback into a positive customer experience. This restaurant customer service training course can be immediately deployed to your team or customized according to your organization’s specific best practices.
Scope:
- Working with customer complaints
- Addressing online complaints
- Handling negative reviews positively
Cost: Free
Created by EdApp
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8. Food and Customer Service Skills Training
Available in ed2go, the Food and Customer Service Skills Training will teach your staff to work efficiently and communicate with your customers properly in the fast-paced food industry. This restaurant customer service training course covers lessons on customer service as well as workplace and food safety. It also helps your staff improve their mindset and attitude through lessons on self-management, communication skills, and stress management. While this online course is self-paced, it will take 6 months to complete.
Scope:
- Managing self and others
- Customer service and food safety
- Life and career skills
- Personal management skills
Cost: $850 USD (Instructor-led)
Created by ed2go
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9. Restaurant Management 101
Restaurant Management 101 by Universal Class is developed to help restaurant managers understand the dynamics of your organization and the roles and responsibilities of staff members. Relevant to your restaurant customer service training, this course touches on the essentials of successful customer service and ways to deal with problematic guests. It also contains some specific recommendations on maintaining hygiene standards in your restaurant to avoid any legal liabilities. After successful course completion, learners are required to have a minimum of 70 percent as the final grade to earn a certificate. The course is designed for self-paced learning, but is only accessible within 6 months upon purchase.
Scope:
- Overview of “The House”
- Restaurant goals, safety, and profits
- Customer service essentials
- Guest recovery and problematic guests
Cost: $50 USD (no certification); $75 USD (with certification)
Created by Universal Class
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10. Guest Experiences
EdApp’s course on Guest Experience is a restaurant customer service training course that’s focused on ways to provide guests with the best experience possible. As you move through the lessons, you’ll gain insight into topics like breaking the ice, creating a welcoming atmosphere, personalizing guest experiences, delivering consistent service, and managing issues and complaints. By reinforcing these key basic skills in interacting with your guests, you’re able to create a more accommodating culture in your hotel..
Scope:
- Great guest experiences
- Personalize the guest experience
- Service with consistency
- Managing issues
Cost: Free
Created by EdApp
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Providing pleasant customer service in your restaurant enables the customers to be fully satisfied and comfortable in their overall dining experience. A restaurant can have a well-designed space and offer amazing meals, but without the right customer service skills from your crew and staff, they'll fail to be welcoming and attentive to customers. It's not easy to develop this skill in your workforce overnight. But with proper restaurant customer service training, you can reinforce standards and procedures in servicing and interacting with customers. To help you narrow down your search on courses for your training objectives, we've prepared a list of 10 restaurant customer service training courses that will show your staff examples of excellent customer service in restaurant. These courses will also guide your staff to deliver consistent quality service, deal with various kinds of customers, and handle different situations in the restaurant.