We provided a list of housekeepers training courses that consist of lessons on standard procedures on cleaning and inspection, sanitation guidelines, hazard preventive measures, and even recommended practices to avoid COVID-19 transmission. These courses are applicable for onboarding new maintenance staff and reinforcing key concepts among your experienced housekeepers.
Hotel Housekeeping Inspection is a free housekeepers training course offered by EdApp. This 3-part course provides guidelines and best practices for inspecting guest rooms, bathrooms, and corridors to help your housekeepers ensure standard sanitation and the accommodation environment leaves a good impression on the guests. It serves as a great onboarding learning material for introducing housekeeping tasks to new hires, as well as a refresher training course in maintaining cleaning standards for existing housekeepers.
Available in EdApp’s editable course library, this course is readily deployable for your housekeepers, or you can customize it with the specific standards of your accommodation establishment. EdApp’s mobile-first approach makes learning easy to access and convenient for your agile housekeepers.
Scope: Room inspection, bathroom inspection, and corridor inspection
Created By EdAppExplore this free course
Cleaning and Sanitizing in Hospital is another free housekeeper training course by EdApp. This 5-part course includes a lesson on restroom sanitation, ways to perform spot disinfection on high-touch areas, and also complete cleaning procedures and maintenance. It also covers best practices in proper cleaning of dining areas and public areas such as lobbies, corridors, walkways, and waiting rooms. A gamified quiz is ready by the end of the course to test the understanding of your housekeepers.
Scope: Guidelines on servicing restrooms, dining areas, public areas, and differentiating cleaning vs. sanitizing
Created by EdAppExplore the course
Hotel Housekeeping by Magnifying Class is a self-paced professional course designed to help your housekeepers learn efficient procedures in hotel cleaning and provide them a comprehensive guide on housekeeping management. This course introduces a deeper understanding of a hotel and defines the roles of a housekeeper. It further elaborates on various cleaning materials and thoroughly discusses the work procedures of a housekeeper. Then, it dives into the diverse situations in accommodating guests, helping housekeepers improve their communication. This course is delivered through instructional videos that can be accessed on the site. A minimum of 70 percent score is required in the final exam, which is only available after completing the course is required to earn a certificate.
Price: $150 USD
Scope: Comprehensive understanding of a hotel, tasks of a housekeeper, work materials, work procedures, different situations in hospitality, and improving communication
Created by Magnifying ClassExplore the course
Available in OSHAcademy, Housekeeping Safety is intended for housekeepers and janitorial employees. As maintenance workers are exposed to potential hazards through the use of cleaning chemicals, this course aims to promote a safer workplace for them. Its modules dive into the potential health risks from hazardous cleaning chemicals and ways to prevent them, explore how to handle sanitation in a contaminated work environment and equipment, and provide an in-depth guide to prevent injuries. The course modules and practice quizzes are available for free. However, certification is only available for purchase and can only be earned by achieving a passing score in the (open-book) final exam.
Price: Free (without certification), $15.99 USD - $27.99 USD (with certification)
Scope: Understanding the health hazards from cleaning chemicals and contaminated materials, and ways to prevent injuries in the workplace.
Created by OSHAcademyExplore the course
COVID-19 Safety for Hotels by EdApp is a free housekeepers training course that aims to provide a service that helps reduce COVID-19 transmission in hotels. This 4-part course includes an overview of COVID-19, recommended cleaning and housekeeping procedures, and safe ways to attend to guests in public areas. It also lists down servicing and maintenance practices for dining or room service in times of COVID-19. Learning content is delivered in a form of engaging microlessons, which can be completed in just a couple of minutes.
Scope: Overview of COVID-19, and housekeeping and servicing procedures amidst COVID-19
Created by EdAppExplore the course
The Infection Control for Cleaning and Housekeeping Staff course by the Building Service Contractors Association of Australia (BSCAA) is geared towards empowering your housekeepers with the knowledge of proper compliance with housekeeping infection control policies and procedures. This housekeeper training course defines microbes and infection, demonstrates strategies for infection, contamination control, and personal protection. It also provides guidelines on proper cleaning, waste management, and storage of cleaning equipment. Lessons are delivered online and can take around 4-6 hours to complete in a self-paced manner. An assessment is available at the end of every section.
Cost: $29.70 (Inclusive of tax)
Scope: Introduction to microbes and infections, practices on infection control and personal hygiene, preventive measures on contamination, guidelines on cleaning tasks, proper waste disposal, and storage of cleaning equipmentExplore the course
Offered by The Training Terminal, Hotel Housekeeping is a course focused on empowering housekeepers with the right knowledge and skills to ensure that guests are well-satisfied with your establishment’s environment during their accommodation. This course elaborates the role of the housekeeping department, dives into the duties and responsibilities of a housekeeper, instructs on room cleaning routines, and also builds the right behavior and attitude in carrying out housekeeping duties. Lessons are delivered through a self-paced interactive slide. Knowledge and understanding are tested after each module. Passing the final assessment is required to earn a certificate.
Cost: £25 EUR (exclusive of tax)
Scope: Introduction to housekeeping, understanding the pillars of housekeeping, housekeeping operations, room cleaning routines, and housekeeping terminologies
Created by The Training TerminalExplore the course
All About Housekeeping is a course available in eLearning Marketplace, offered to guide your housekeepers with extensive techniques and procedures on professional housekeeping. This course starts by identifying the different types of hotels and gradings. It further expounds on the structure of a housekeeping department. Then, it provides a thorough discussion on the key responsibilities for room housekeeping. Lessons are delivered through guided learning that can be completed in around 0.5-2 hours.
Cost: £12 EUR
Scope: Different types of hotels and gradings, the structure of a housekeeping department, and key responsibilities of housekeeper
Created by eLearning MarketplaceExplore the course
Designed by ViVET, Introduction to Hotel Housekeeping is suitable for beginners in housekeeping. This course creates a solid foundation for your new housekeepers with basic knowledge of housekeeping and an understanding of the housekeeping department’s role in the hotel. It also includes a guide on the career path for your housekeepers. With ViVET, courses are delivered through texts and videos. A certificate is also granted upon successful course completion.
Scope: Introduction to hotel housekeeping, identifying divisions of a hotel, and career path for housekeepers
Created by ViVETExplore the course
The Advanced Cleaning training course by Source Training is specifically designed for housekeeping in the luxury industry. This 6-part course consists of modules on understanding basic cleaning principles, identifying the cleaning requirements for a variety of surfaces, recognizing different types of dirt, having a working knowledge of the right cleaning procedures, choosing the correct cleaning tools and equipment, and distinguishing the right cleaning chemicals. Lessons are delivered through short interactive modules that can easily adapt to the fast-paced schedule of your housekeepers. After course completion, there’s an opportunity to earn a certificate by completing an assessment.
Cost: Price upon quote request
Scope: Basic cleaning principles, identifying surfaces, recognizing types of dirt, right cleaning procedures, knowing cleaning tools and equipment, and determining the right chemicals
Created by Source TrainingExplore the course
Housekeeping is an essential aspect of creating the best accommodation experience for customers in the hospitality industry. A housekeeper is responsible for inspecting accommodation spaces and ensuring that your hotel establishment’s standards of cleanliness and surrounding appearance are well-maintained. However, training staff in the housekeeping department is often the least priority after initial onboarding and training. This can lead to mistakes or forgotten tasks, leaving a bad impression on your guests. Deploying a housekeepers training program enables hotel managers to reinforce housekeeping standards and improve the service competencies of your housekeepers so they are more focused and precise in carrying out their duties. Impeccable cleaning services result in stronger customer satisfaction which also relatively leads to repeat business.
Housekeeper training courses are designed for employees responsible for cleanliness and housekeeping, especially those working in the accommodation industry. But, it can also be applicable for maintenance employees at any establishment. It is vital especially for new hires to be equipped with sufficient knowledge on standard cleaning and inspection procedures. It’s also equally important for existing employees to be refreshed on guidelines and best practices for housekeeping. Your housekeepers and maintenance employees of any tenure can benefit from housekeeper training.
Hotel and accommodation is a very competitive industry. That’s why you need housekeeper training to ensure that your sanitation employees are able to ensure that your establishment is well-maintained for the guests. Having a well-designed space, strategic location, or beautiful amenities is not enough to guarantee customer satisfaction. No guest would be satisfied with their accommodation if they fail to feel safe and clean because of mishaps when it comes to sanitation. To step ahead of the competition, you should invest in housekeeper training to provide your guests with the best experience possible.
It’s crucial for your housekeepers and maintenance employees to have regular housekeeper training. Their whole learning journey should start with a comprehensive onboarding experience on the standard procedures in cleaning and inspection, sanitation guidelines, and hazard preventive measures. It’s also essential to provide them with regular training to keep them updated on the best practices and changing demands when it comes to sanitation, especially during the pandemic. Due to COVID-19, there are new guidelines that need to be reinforced and practiced to ensure not just the cleanliness of your hotel, but also to prevent risks of transmission.