12 Free Hospitality Training Courses
We’ve put together a list of hospitality training courses covering concepts and techniques that you can use to improve your hospitality workers’ knowledge and skills. These courses are designed to prepare your workers for challenges that they’ll face while working in the hospitality industry.
1. Guest Service in Hospitality and Tourism
As professionals in the field of hospitality, a huge part of your job entails communicating with different types of customers every day. Because of this, it’s important to keep your customer service skills polished so that you’re always ready to serve guests in any situation. EdApp’s Guest Service in Hospitality and Tourism course allows you to go back to the basics and brush up on your customer service skills. As you go through the training content, you’ll be able to understand the importance of good service and etiquette in tourism industry, learn the proper ways to greet your guests for a great first impression, and know the steps you can take in order to handle customers complaints. This tourism management course is available online for free and thanks to EdApp’s powerful authoring tool, you can edit, rebrand, and deploy lessons to your team based on your training needs, all in just a few clicks.
- Price: Free
- Length: 5 to 10 minutes per lesson
- Certification: Available
Created By EdApp
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2. Hotel Housekeeping Inspection
It’s not an exaggeration to say that the housekeeping department is the backbone of any hotel. Guests have high expectations when staying in a hotel and the housekeeping staff play a crucial role in meeting these expectations by keeping guest areas clean and organized. Through housekeeping inspection methods, staff can make sure that no spot is missed during cleaning and preparation. The Hotel Housekeeping Inspection course by EdApp is divided into three lessons that go into detail about the proper room, bathroom, and corridor inspection and is designed to help lodging and hotel housekeepers ensure that all guest areas are well-maintained. To help increase knowledge retention among learners, these lessons are delivered in bite-sized chunks that anyone can complete in just a few minutes. EdApp’s mobile accessibility also allows you to deploy lessons straight to your housekeeping team’s mobile devices.
- Price: Free
- Length: 5 to 10 minutes per lesson
- Certification: Available
Created by EdApp
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3. Introduction to Hospitality Management Program
Designed by Typsy, the Introduction to Hospitality Management course has one primary goal: to equip new managers in the hospitality industry with the knowledge and skills they need to handle the challenges that come with the role. The entire course is divided into 10 video lessons and Mike Ganino, a restaurant management consultant with expertise in the field, will be walking you through each part. Throughout the lessons, he will be sharing tips and techniques to help you adjust to your new leadership role. By the end of this online hospitality training course, you’ll learn how to delegate tasks to your team, deal with difficult customers, and meet guest service standards. If you’re curious to try hospitality programs with Typsy’s free plan, do note that there will be ads running on each video lesson.
- Price: Free plan for a maximum of 30 courses or $99.99 USD for 70+ ad-free courses
- Length: 30 minutes
- Certification: Available
Created by Typsy
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4. Coronavirus Awareness for Hoteliers
Covid-19 has severely impacted hospitality and tourism businesses all over the world with many companies downsizing staff or even halting operations entirely. In order to move forward, hospitality businesses need to invest in proper Covid-19 training for their staff. eHotelier’s course on Coronavirus Awareness for Hoteliers is designed to provide hotel hospitality professionals with awareness and knowledge on the pandemic. Each lesson covers topics like protection against Covid-19, identification and isolation of positive cases among guests, providing care and assistance for guests, and effective communication among hotel staff. If you want to explore the course further, you can get access to all 18 lessons for free by signing up on eHotelier’s website.
- Price: Free
- Length: 30 minutes
- Certification: Available
Created by eHotelier
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5. Guest Experiences
As hospitality professionals, it’s your goal to provide guests with the best experience possible. But you might be asking yourself, what makes a great customer experience and how can I deliver this to my guests moving forward? EdApp’s course on Guest Experience can help you answer these questions. As you move through the lessons, you’ll gain insight into topics like breaking the ice, creating a welcoming atmosphere, personalizing guest experiences, delivering consistent service, and managing issues and complaints. While this course is targeted specifically for professionals in the hospitality industry, it’s also entirely customizable so you can edit and rebrand the course content as you see fit.
- Price: Free
- Length: 5 to 10 minutes per lesson
- Certification: Available
Created by EdApp
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6. Hotel Management Program
The Hotel Management: Distribution, Revenue, and Demand Management Specialization course by Coursera dives into different techniques and tools that you can use to effectively market your hospitality business. You’ll also hear from hotel industry experts and learn from their experiences on managing hotel finances. Although this course requires quite a bit of time to complete, the weekly learning schedule is flexible enough for you to go through the lessons at your own pace.
- Price: Free
- Length: 4 months, 3 hours per week
- Certification: Available
Created by Coursera
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7. Cleaning and Sanitizing in Hospitality
Part of a hospitality professional’s responsibilities includes providing customers with a clean and organized environment. And with the ongoing Covid-19 pandemic, cleanliness and sanitation in hospitality is doubly important. Whether you’re a hotel housekeeper or a restaurant employee, EdApp’s Cleaning and Sanitizing in Hospitality course can help you learn how to perform proper disinfection and how to complete routine maintenance for your guest spaces. This free and editable course also outlines the best practices for cleaning and servicing public areas, dining areas, and restrooms. And because EdApp is an interactive training software that encourages anyone to engage with lessons and have fun, learners can also enjoy the gamification elements incorporated throughout the course.
- Price: Free
- Length: 5 to 10 minutes per lesson
- Certification: Available
Created by EdApp
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8. Hospitality Management: Cornell Certificate Program
Designed by experts from the School of Hotel Administration at Cornell University, this certificate program will provide you pretty much everything you need to know to successfully manage your hospitality business. This online course covers topics ranging from understanding financial statements and hotel revenue management to introducing hotel operations, culinary (food and beverages) operations, food service, and building customer loyalty. Although the course does cost a lot and requires quite some time to complete, it’s still a great option for anyone looking for a one-stop-shop hospitality management course.
- Price: $650 USD per month
- Length: 3 months, 3 to 5 hours per week
- Certification: Available
Created by Cornell
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9. Interacting with Guests
In essence, hospitality is the relationship between a host and their guest. By interacting with guests, you can build strong connections and promote loyalty for your business. Typsy’s Interacting with Guests course introduces you to the fundamentals of customer communication. Follow sales manager Beatrice Gallo as she takes you through lessons that cover topics like establishing rapport with guests, understanding the purpose of non-verbal communication, tips to improve conversations, front-desk attitude, questioning techniques, and how to manage issues when interacting with guests. This course is designed primarily for hotel employees but can also be used to help other hospitality professionals train for future customer interactions.
- Price: Free for a maximum of 30 courses or $99.99 USD for 70+ ad-free courses
- Length: 50 minutes
- Certification: Available
Created by Typsy
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10. Teamwork in the Hospitality Industry
Hospitality businesses require people with different roles to work together under one goal of providing excellent customer service. Hotels, restaurants, and other hospitality fields can’t function properly if their different departments don’t cooperate with one another. EdApp provides you with a practical teamwork guide with their employee training course on Teamwork in the Hospitality Industry. Divided into 4 micro lessons, the course allows you to learn about the importance of teamwork in hospitality, what teamwork looks like in practice, effective communication with your team, and communication in noisy environments. Since EdApp’s authoring tool doesn’t require technical training to use, you’ll be able to edit, rebrand, and deploy the lessons to your team in just a few easy steps.
- Price: Free
- Length: 5 to 10 minutes per lesson
- Certification: Available
Created by EdApp
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11. Hotel Management Operations
Hotel Management Operations by Skillshare is a comprehensive course about hotel operations and covers the different functions, theories, and real-world applications of hotel management. From the hospitality fundamentals up to a more advanced managerial level, this course can walk you through everything you need to know to get started. With a duration of 1 hour and 7 mins, the 9 lessons are delivered in a video format and can be taken at your own pace.
- Price: Free
- Length: 1 hour 7 minutes
- Certification: Not Available
Created by SkillShare
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12. Hospitality Management Studies - Food and Beverage Services by Alison
This free hospitality training course by Alison is perfect for new and aspiring food and beverage (F&B) managers and supervisors. It sheds light on the basics and importance of food beverage operations within a hotel, and how they connect with other hotel departments. This course goes into detail about the key restaurant positions and their duties, and some of the best practices and procedures to successfully handle your restaurant staff. As you go through this course, you will also learn more about the characteristics of different menu types and a variety of approaches to menu pricing. This knowledge will come in handy in crucial times when you will be asked to plan and design a menu for your food and beverage department. You will also know some of the considerations involved when designing and planning a restaurant layout. This training is free, but you will have to pay should you wish to avail a certificate of completion.
- Price: Free
- Length: 1.5-3 Hours
- Certification: Available
Created by Alison
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