Free Course
Customer Service: Handling Complaints
By Università di Firenze
3 Lessons
4.6(204)
Customer Service: Handling Complaints Lessons
The full course includes
- Working with customers and their complaints
- How to address online customer complaints
- Handling negative reviews positively
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
Università di Firenze
Mobile first training
Gamified experience
Editable content
Course overview
Learn how to turn negative customer complaints into a positive customer experience.
The full course includes
- Working with customers and their complaints
- How to address online customer complaints
- Handling negative reviews positively